FAQs

I have a question?

Here is a list of most frequently asked question, if your query is not answered here please do not hesitate to contact us either by telephone or email... Contact us by email or by text.

Is your site secure?

Yes, when your order is placed on our website we do not hold any sensitive information in regards to credit or debit card details. All such information passes directly to our payment provider Paypal or Stripe Payments. Should we need to issue a refund or any other transaction in relation to your card we will contact you directly by telephone.

 

What is the best way to search for a product?

You can search for a product using the Quick Search which is located on the top right corner of each page, or you can use the menu on the left to browse each section.The search facility is a useful tool but has positive and negative results, using a phrase or name that is too general could bring up lots of products that you may not want and on the other hand being too specific you could miss what you are looking for. We recommend that when you use the search facility use key words to describe what you are looking for ie. search pirate instead of pirates. If you still cannot find what you are looking please telephone us or drop us an email, as the largest fancydress stockist in Ireland we are sure we will have what you looking for.

How do I know it is in stock?

On each of our products we have a icon to show when a product is IN STOCK, If a product is out of stock it will show X Out Of Stock. For products that have different sizes, the Choose a size message comes up in the drop down Size Menu. For your comfort we also display the quantity in stock. If you exceed the displayed quantity this will inform you that we have limited stock of that item. However if we do not have the quantity you require please contact us as stock arrives daily and may be awaiting processing into the system.

 

I'm not sure what size - help?

Fancydress Costumes are similar to everyday clothing, they are intended to fit a variety of sizes, most have an elasticated waistband which allows the fabric to stretch for a comfortable fit, most of our costumes stocked are close to high street sizing. We do however suggest that if you are an in between size go for the larger size rather than the small one as this will give you the option of making the costume smaller rather than trying to fit into something that's too small, as we say " your are better looking at it than for it! We suggest that you checkout our full Size guide
We endeavor to provide the sizing information as exact as possible, should costume(s) be returned due to incorrect sizing and which has suffered damage resulting from this, a refund or replacement is at the discretion of fancydresscostumeshop.ie. View Sizing Chart.

 

IMPORTANT NOTICE

Costume(s) returned as a result of a change of mind, you don't like it, does not fit will result in a re-stocking fee of €10 per order.
Costumes that requires an exchange as a result of sizing issue will not incur a re-stocking fee, however you will be liable for all extra delivery charges incurred.
Please do not damage Costumes as an excuse to send them back, Costumes that appear damaged maybe sent back to the manufacturer for their opinion thus slowing down the process.

 

What is a special Order?

A special order is when we order in goods especially for a customer.

 

Returns On A special Order?

Usually with special orders we have given a bulk buy price . We are unable to accept back any goods that are a special order, except when the goods are faulty. We will not accept back a special order when a change of mind takes place. 

 

Returns Address:

Fancy Dress Costume Shop Limited,
The Joke Shop Ashe Street Cavan County Cavan H12 EY68
(Make sure you have contacted us and received your returns number)

How long will my order take?

We endeavor to fulfill all ordered received within the cut off times, During busy periods such as Halloween and Christmas we advise you to order as early as possible. All orders received up until our cut off point will be dispatched on that day,;P; orders received after that time will be picked and packed and ready for dispatch the following working day. All order received on Friday will be dispatched on Monday. If you need a costume in a hurry, don't panic contact our sales team on 087 7793347 and we will do our best to accommodate you. All goods dispatched carry a full track and trace service. If you would like to know where you goods are simply follow the delivery ID on you order confirmation email.

Go To Shipping For More Information.

 

What payment do you accept?

We accept all methods of payment from Cheques, Drafts, Postal Orders and all major credit cards.As a flexible friendly family owned company we give you the option of how you would like to pay, it's as simple as pick your products on line give us a ring and lets us know how you wish to pay. All cheques to be cleared before goods are dispatched. If you have any questions in relation to this section simply contact are sales team and we'll get it sorted so you can get on with the party.

Contact Us

 

What if the goods are faulty?

This is quite rare but due to manufacturing errors sometimes goods can be faulty, if this is the case you will need to follow are returns policy procedure. Do not send back any items unless you contact us in the first instance. We must be notified within seven days of purchase explaining the problem, Should your claim be successful you will have the option of a replacement or a full refund. You will have to confirm your name, address and purchase number, so have this information to hand. We will give you a returns number, this is to be included on you package for return. If any of the information requested above is ommited this can lead to a delay in processing your request.
Until the faulty goods are returned and are received at the above address we are unable to dispatch a replacement or process a refund.

Can I cancel my order if it is no longer required?

If you order is is no longer required please contact us immediately by telephone and must be received in writing via email. If your item has not been shipped this is not a problem, if the items has been shipped you can return the item in question to us at your own expense, within seven days, unopened and unused, we will be happy to refund the cost of the goods, a re stocking fee may apply.

Fancy Dress Costume Shop

No matter where the party is fancydresscostumeshop.ie have insanely awesome costumes for all the latest on trend adult and kids costumes. We are bursting with epic costume Ideas from scary zombies to your favourite superhero costumes. We offer the best selection of fancy dress costumes in Ireland with fast shipping and famous price match guarantee making us the only place to shop for all your costume needs.

We have a dedicated customer service number to help you with any queries you may have about delivery or costume sizes and offer secure payments with next day delivery and with superb customer experience we make it easier and more affordable for you to find that perfect party look.

Costumes for Adults, Costumes for Men, Costume Themes, Costumes for Kids / Teens, Face masks, Hen & Stag Nights, Wigs, Beards & Tashes, Hats, Make Up & Effects...

Why choose Fancy Dress Costume Shop?